Play Time

The playground is designed for children between the ages of 3-10. It is recommended that children under 3yrs of age do not play on the equipment without one on one supervision. 

Parents can choose from a play time of 1 or 2 hours maximum. Play Times that exceed 2 hours will not be permitted. Please understand a late pickup fee of $7.50 for every 15 min past the pick up time will be applied.


Behavioral Guidance

At DREAMLAND, children are expected to behave in a respectful manner towards themselves, others, and the environment. Children are expected to use the

equipment appropriately and avoid any reckless or dangerous behaviour. Rough Play is not allowed. At DREAMLAND, staff use positive strategies to help children

develop self-guidance and self-regulation, allowing them to learn appropriate and

successful behaviour patterns. Staff are alert, resourceful, and readily available in the event

that a child’s behaviour needs to be addressed.


When behaviours become challenging, staff may follow the ‘Quiet Time’ procedure.

  • Quiet Time is used to redirect children and give them an opportunity to have some time

to decompress by stepping away from a situation. This gives the child an opportunity to become aware of their behaviour in a private, calming place before inappropriate behaviours occur or escalate.

  • Before resorting to the Quiet Time method, children are reminded of the rules and

limits, and offered consistent boundaries before they are redirected to take a break

with an Educator.


Actions that will not be permitted at DREAMLAND under any circumstances:

  • Hitting
  • Restraining – unless a child is harming themselves or others.
  • Spanking
  • Bullying behaviours such as name-calling, teasing or exclusion


Health & Safety


DREAMLAND is a nut-free facility. No food or drinks besides water will be allowed into the play area. Please provide your child with a water bottle as we call for water breaks every 15 minutes. 


Illness Policy

To protect everyone and prevent the spread of illness, your child may not attend the facility, as per compliance with BC Health Regulations, if they have one or more of the following


  • Pain, any complaints of unexplained or undiagnosed pain.
  • A common cold with listlessness, runny nose, and eyes, coughing and sore throat.

Once the child’s temperature, well-being, and energy return to normal, they may

return to the facility.

  • Difficulty in breathing, wheezing or a persistent cough.
  • Fever (100 degrees F/38.3 degrees C or more) accompanied by general symptoms such

as listlessness or sluggishness may be an early sign of an illness that requires a doctor’s

attention. Your child must be fever free for 24 hours without the aid of medication.

  • Sore throat or trouble swallowing.
  • Infected skin or eyes, or an undiagnosed rash.
  • Headache or stiff neck (should see a doctor).
  • Unexplained diarrhoea or loose stool (may or may not be combined with nausea,

vomiting or stomach cramps). These symptoms may indicate a bacterial or

gastrointestinal infection which is very easily passed from one child to another. The

child must be kept home until all symptoms have stopped and they are symptom free

for 24 hours without the aid of medication.

  • Nausea and vomiting may be early signs of illness.
  • Severe itching, dry skin of either body or scalp if caused by head or body lice or scabies.
  • Children with known or suspected communicable illnesses. Including but not limited to:

Roseola Infantum, Hand Foot Mouth Disease, Pink Eye (Conjunctivitis), Fifth Disease.

Illnesses such as these will require a doctor’s note stating that the child is no longer



Head Lice:

If there is a case of head lice at the facility, ALL parents are asked to follow these guidelines to help prevent the spread:  check your child’s hair everyday, have long hair tied back, wash

bedding/clothing or store in garbage bags. 


If lice are found in the child’s hair outside of the facility, the parents are asked to

inform DREAMLAND immediately.Once lice have been found in a child’s hair, DREAMLAND will inform all parents so they can check their child as this is very easily spread.

 If lice are found in a child’s hair while they are at the facility, the parents of the child

will be contacted and asked to pick up their child to be treated. After being treated for

lice, the child may come back to the facility.


Safe Release of Children Policy:

  • Staff are instructed to check the matching wristbands both parent and child will be given at the time of check in. 
  • If there is a custody or court order on file, the staff will not release a child to a

restricted parent without contacting and receiving authorization from the custodial

parent first.


Incident Policy:

DREAMLAND ensures that a child under our supervision and care will not be subjected to any of the following:

  • Shoving, hitting, or shaking by an employee or another child.
  • Confinement or physical restraint by another child and by an employee.
  • Harsh, degrading, or belittling treatment (verbal, emotional or physical) by an

employee or another child.

  • Spanking or any form of corporal punishment.
  • Separation from other children, without supervision from a responsible adult.


Emergency/Disaster Plan Policy:

The Emergency Plan ensures that DREAMLAND is fully equipped, and employees are

properly trained in the event of an emergency (i.e.: smoke, fire, earthquake or other).


In the event of an emergency, DREAMLAND is equipped with the following:

  • Emergency exits and a fire drill system approved by the Fire Services Act.
  • An emergency plan outlining procedures to prepare for, mitigate, respond to and

recover from an emergency.

  • A displayed copy of the fire drill system in a prominent place in the facility.

In the event of an emergency, DREAMLAND employees are properly trained by:

  • Understanding and implementing the fire drill system and emergency plan, including the

use of any necessary equipment.

  • Having accessibility to reliable communications equipment, in the event of an


  • Holding a valid First Aid certificate and CPR, with easy access to a First Aid Kit.


Power Outage Policy:

In the event of a power outage at DREAMLAND, the following actions will be taken:

  • Depending on the time the power is estimated to come back on (based on BC Hydro

web site), the facility may have to close as this becomes a health and safety concern in

the environment.

  • The parents will be informed that the power is out either via email or by staff cell

phone, and that they may need to pick up their child if it is not on by an estimated

time (ranging 30min – 1 hour depending on time of day). The maximum number of

hours we will keep children in our care with no power is 2 hours, after this time

families must make alternate arrangements to pick up their children.

  • If the power goes out early morning, parents will be informed to keep their children at

home until the power comes back on. We will not be able to take any more children once the power has gone out as we may have to close the facility. If the power is still out

by 12:00pm the staff on duty will notify parents either by phone or email that the facility

will stay closed for the remainder of the day.

  • Parents are asked to have an emergency plan for childcare in the event of a

power outage.


Snow Policy:

In the event of heavy snowfall or dangerous road conditions, DREAMLAND will be closed. The decision to close is out of concern for safety for those transporting in the area. In the event of heavy snowfall or dangerous road conditions, our facility will close for the duration of the day. Please check for an email from DREAMLAND regarding a possible closure at the facility.

Play Centre Hours

  • 10:00am – 6:00pm Monday to Wednesday
  • 10:00am - 8:30pm Thursday and Friday
  • 10:00am - 6:00pm Saturday
  • 10:00am - 5:00pm Sunday



Mayfair Mall
386-3147 Douglas Street Victoria BC. V8Z 6E3 Canada