General Programs

“Why is Dreamland temporarely closed?”

R: Well there may me a couple reasons:

• Full capacity: We may reach full capacity, which is set at 25 children or 50 people, in line with safety protocols. This limit helps us ensure everyone’s safety in case of an emergency that requires evacuation. Exceeding this capacity can pose serious risks.
• Cleaning / Maintenance: Occasionally, unexpected accidents happen, as children can be unpredictable. If an incident creates a safety hazard, we may need to close the venue temporarily for cleaning. Additionally, after very busy days, we may close early to ensure all surfaces and play areas are thoroughly cleaned and safe for the next session.
• Birthday Party: We also host birthday parties. While we request guest lists in advance to manage entries smoothly, some hosts may bring extra guests beyond our agreed capacity. Depending on the party package, we reserve either 10 or 20 spots, leaving only 5 additional spots for walk-ins or other customers. This can sometimes lead to us reaching capacity unexpectedly.

“Can my potty-training child go into Dreamland?”

R: Children should be potty trained. We recommend all parents put a pull-up on their child prior to entering Dreamland.

 

“Can I bring a snack for my child?”

R: We recommend giving your child a snack before entering Dreamland. Food will not be allowed on playground equipment.

“What do I need to bring with my child at drop-off?”

R: Please send the following: non-slip socks (can be purchased at Dreamland), water bottle, and any medications the child may need. We ask that any toys are left at home or with the child’s guardian.

 

“How should I dress my child?”

R: Your child should arrive in comfortable clothing to allow them to be actively involved in all program activities. Outdoor clothing is not needed, as our program is indoors only. Jewelry, scarves, or any loose clothing should be avoided as they can get caught in equipment.

Birthday Party

“Can I have a different setup (balloons, colours, themes)?”  

R: No. Our management has meticulously crafted Dreamland’s party packages to align with our business operations and customer traffic. Exceptions will be allowed only upon management approval.

 

“Can I have different food?”  

R: No, Dreamland has a partnership with Domino’s, so the only food provided is pizza. However, customers are welcome to bring outside food if they prefer.

 

“If I don’t want pizza, does it change the price?”  

R: No, prices are fixed. Our management has carefully designed Dreamland’s party packages to align with our business operations.

 

“If I bring fewer than 10 kids, does it change the price?”  

R: No, prices are fixed. Our management has carefully designed Dreamland’s party packages to align with our business operations.

 

“Can I bring extra kids?”  

R: Yes, extra kids cost $25 each, unless they are under 1 year old.

 

“Can kids under 3 attend my party?”  

R: Yes, as long as they are accompanied by their parents during playtime.

 

“Do you close the venue for my party?”  

R: No, we only close the venue if the total number of kids you are bringing reaches our capacity, or if we already have enough kids in the play area during your party time. Exceptions can be granted only upon management approval.

 

“How can I cancel my party?”  

R: Bookings cancelled 2 weeks (14 days) prior to the party date will receive a full refund on the deposit. Bookings cancelled within one week of the party date are not eligible for a refund on the initial deposit. However, parties may be rescheduled within a 1-year period.

 

“I want to change something in my party, what should I do?”  

R: Please email us at playatdreamland@gmail.com. For urgent changes, write “URGENT” in the email subject.

“How can I book a birthday party?”  

R: All bookings are made through our website. A $100 deposit is required upon booking, which will be deducted from the total amount. The remaining balance must be paid in full 2 weeks (14 days) prior to your scheduled party date. Failure to complete payment within the given timeframe will result in the cancellation of your time slot, and the deposit will not be refunded.

 

“Can I add more playtime to my party?”  

R: Yes, but you need to email playatdreamland@gmail.com. The manager will evaluate the date, time, and size of your party to see if we can accommodate your request.

Any special request, questions you may not know the answer, or changes in party package or booking must be requested by email at playatdreamland@gmail.com